Privacy Policy

Updated February 2020

The Greater Wilmington Convention & Visitors Bureau, owner and operator of VisitWilmingtonDE.com commits to strong and transparent privacy practices. Our Privacy Policy explains the “Terms of Use” (TOS). We have made many changes to our privacy practices, policies, and agreements to align with changes to the EU data protection law (General Data Protection Regulation, or “GDPR”).

Privacy laws and technology are always changing, as is how we interact with you. Therefore, the Greater Wilmington Convention & Visitors Bureau may need to modify or amend this privacy statement at any time. If so, we may send additional communications. Any changes to this Privacy Policy will be in effect as of the Updated date. 

Overview

This document describes the Greater Wilmington Convention & Visitors Bureau’s policy regarding personal information, ongoing communication, site security and overall site usage of VisitWilmingtonDE.com, WilmCVB.org, VisitWilmingtonDE.org, VisitWilmingtonDE.info and all other sites operated by the Greater Wilmington Convention & Visitors Bureau. These provisions apply solely to online activities and are not necessarily applicable to practices the Greater Wilmington Convention & Visitors Bureau may engage in outside of VisitWilmingtonDE.com. Use of the Website signifies your agreement to the terms and conditions of use set forth in this document. If you do not agree to these terms, you may not access or otherwise use this website.

This Website Uses Cookies and Pixel Tags

A cookie is a small text file that is placed on your hard disk by a web server which enables a website and/or mobile app to recognize repeat users, facilitate the user's ongoing access to and use of a website and/or the mobile app and allows the website and/or mobile app to track usage behavior and compile aggregate data that will allow content improvements and targeted advertising.

Cookies allow the Greater Wilmington Convention & Visitors Bureau to provide an overall better user experience.  It is through cookies that the information collected from all website traffic is collated and represented in aggregate format.

In addition, this website uses pixel tags (also known as web beacons). A pixel tag is code embedded on the website that collects information about users’ engagement on that web page. The use of a pixel tag allows the us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement. We do this to understand site usage and to improve the content and offerings on our sites, as well as the effectiveness of our advertisements. For example, we may use pixel to provide you tailored offers of products, services and advertisements. 

Lastly, this website uses third parties such as Google Analytics to collect user information, including through the use of cookies and web beacons. They help us to improve the website and to deliver many of the functions that make your browser experience more user friendly. A cookie will not provide us with personal data, therefore if you have not supplied us with any personal data you can still browse the website anonymously.

Collection of Personal Information

On occasion, we ask for personal data on this website. The information is used to fulfill requests you've made of us, such as e-mail updates, brochures by mail, and contest registration, or to use special features of the site. By voluntarily providing personal information, you are consenting to the collection and use of your personal information in accordance with the terms of this Privacy Policy.

You may choose not to use any service that requires the use of your personal information in a manner not described in this Privacy Policy. Your use of VisitWilmingtonDE.com or any other Greater Wilmington Convention & Visitors Bureau online services will be considered as your consent to the use of your personal information in the way described. You can always set your own Cookie preferences and therefore decide whether you agree to be on our radar when it comes to ads or behavior analytics or not.

The request for e-mail communication or contact from the Greater Wilmington Convention & Visitors Bureau may result in the collection of (but is not limited to) the following information:

• Name
• Address
• E-mail address
• Country
• Zip/Postal Code
• Confirmation of acceptance of Privacy Policy
   

If you have questions about our privacy policy or would like to request a copy of your stored data, e-mail please email our Customer Service team.

Leisure Travelers

E-mail Addresses

As a matter of policy, your e-mail address will not be sold, rented, or shared with any other business or organization. Users that have checked one of our e-mail request buttons may, from time to time, receive travel information, updates about new website features and other information relating to Wilmington, Delaware and the Brandywine Valley. If you wish to be removed from our e-lists, send an email to info@VisitWilmingtonDE.com with the subject line “Remove from Email List.” Please include the email address to remove in the body of the email. Please allow three to four weeks for our list to be updated.

Online Advertising

On this website, we collect demographic data from Google's Interest-based advertising with Google Analytics. Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings.

This website uses Google AdWords

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Greater Wilmington Convention & Visitor Bureau websites. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin. Alternatively, you can review the Network Advertising Initiative opt-out page for information on how to opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative site here. 

Personal Information

Partners of the Greater Wilmington Convention & Visitors Bureau may receive the mailing addresses, phone numbers, and comments from leisure travelers who choose to provide that information. In the event that a special form or feature is utilized on VisitWilmingtonDE.com or related websites, selections and personal notes requested through such forms and features are treated as confidential. On occasion, we may combine system-wide data to create aggregate reports with no individual identity data.

Meeting and Tour Planners

Information provided by meeting planners and other travel professionals are reviewed by the Greater Wilmington Convention & Visitors Bureau staff to follow up on requests and develop future business. Events booked in the Greater Wilmington, DE are usually printed in the Greater Wilmington Convention & Visitors Bureau Convention Calendar unless that event is specifically marked confidential. If a meeting is confidential it is our policy not to list it on any distributed information. The Greater Wilmington Convention & Visitors Bureau also uses provided information for internal purposes such as e-mail contact. It is the policy of the Greater Wilmington Convention & Visitors Bureau to provide information received via RFPs only to local properties that fit the stated meeting specifications.

Security of Personal Information

We exercise reasonable care to protect your non-public personal information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. So while we strive to protect your non-public personal information, we cannot guarantee the security of any information you transmit to us or receive from us. This is especially true for information you transmit to us via e-mail. We have no way of protecting that information until it reaches us. Once we receive your transmission, we maintain physical, electronic and procedural safeguards to protect your personal information.

We may disclose information, including non-public personal information, in special cases when we have a good-faith belief that such action is necessary to: (a) conform to legal requirements or comply with the legal process such as, but not limited to, situations when we are required to do so by federal, state or local laws and regulations or when we receive a subpoena or are ordered by a court to do so; (b) protect and defend our rights; or (c) act to protect the interests of our users or others. Additionally, we may, without notice to you, provide aggregate statistics about visitors to the website(s), such as volume, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personal information.

Transmission of Information

All personal data provided to the Greater Wilmington Convention & Visitors Bureau online will be handled in accordance with VisitWilmingtonDE.com Online Privacy Practices. Any other material, information or idea you transmit to or post on VisitWilmingtonDE.com by any means will be treated as non-confidential and non-proprietary and may be disseminated or used by the Greater Wilmington Convention & Visitors Bureau or its affiliates for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products. You are prohibited from posting or transmitting to or from this website any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law.

Third-Party Links

VisitWilmingtonDE.com may contain links to other sites, including those of our business partners. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the privacy practices employed by other sites and those other sites have not agreed to our privacy policy. Visit those sites for information regarding their privacy policy prior to providing personal information.

The links we provide on VisitWilmingtonDE.com are there for your reference and convenience. We do not control any of these websites, nor are we responsible for their content. The Greater Wilmington Convention & Visitors Bureau does not imply any endorsement of the material on such websites or any association with their operators by including these links on VisitWilmingtonDE.com. If you decide to access any of these websites you do so entirely at your own risk and you should be aware that upon using these links you will leave VisitWilmingtonDE.com. You can always set your own Cookie preferences and therefore decide whether you agree to be on the radar when it comes to ads or behavior analytics or not.

Limitation of Warranty and Liability

THE WEBSITE, INCLUDING ALL CONTENT, SOFTWARE, FUNCTIONS, MATERIALS, AND INFORMATION MADE AVAILABLE ON OR ACCESSED THROUGH THE WEBSITE, IS PROVIDED "AS IS." TO THE FULLEST EXTENT PERMISSIBLE BY LAW, THE GREATER WILMINGTON CONVENTION & VISITORS BUREAU, AND ITS SUBSIDIARIES, AFFILIATES AND SUPPLIERS MAKE NO REPRESENTATION OR WARRANTIES OF ANY KIND WHATSOEVER FOR THE CONTENT ON THE WEBSITE OR THE MATERIALS, INFORMATION AND FUNCTIONS MADE ACCESSIBLE BY THE SOFTWARE USED ON OR ACCESSED THROUGH THE WEBSITE, FOR ANY PRODUCTS OR SERVICES OR HYPERTEXT LINKS TO THIRD PARTIES OR FOR ANY BREACH OF SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION THROUGH THE WEBSITE OR ANY LINKED SITE. FURTHER, THE GREATER WILMINGTON CONVENTION & VISITORS BUREAU AND ITS SUBSIDIARIES, AFFILIATES AND SUPPLIERS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE GREATER WILMINGTON CONVENTION & VISITORS BUREAU DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE WEBSITE OR ANY MATERIALS OR CONTENT CONTAINED THEREIN WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE GREATER WILMINGTON CONVENTION & VISITORS BUREAU AND ITS SUBSIDIARIES, AFFILIATES AND SUPPLIERS SHALL NOT BE LIABLE FOR THE USE OF THE WEBSITE, INCLUDING, WITHOUT LIMITATION THE CONTENT AND ANY ERRORS CONTAINED THEREIN AND THE SOFTWARE WHICH MAY BE DOWNLOADED THEREFROM; AND SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE NEGATION OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN THE GREATER WILMINGTON CONVENTION & VISITORS BUREAU AND USER. THIS SITE AND THE INFORMATION, SOFTWARE, FORMS, AGREEMENTS, AND DOCUMENTS WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Indemnification

You hereby agree to indemnify, defend and hold the Greater Wilmington Convention 7 Visitors Bureau and all its officers, directors, owners, agents, employees, information providers, affiliates, licensors and licensees (collectively, the "Indemnified Parties") harmless from and against any and all liability and costs incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of the Agreement or the foregoing representations, warranties and covenants, including, without limitation, attorneys fees and costs.

Modification of Terms and Conditions

The Greater Wilmington Convention & Visitors Bureau reserves the right, at its sole discretion, to change, modify, add or remove any portion of this Agreement, in whole or in part, at any time. Modification of changes in the Agreement will be posted on the website. The Greater Wilmington Convention & Visitors Bureau may change, suspend or discontinue any aspect of the website at any time, including the availability of any Website feature, database, or content. The Greater Wilmington Convention & Visitors Bureau may also impose limits on certain features and services or restrict your access to parts or all of the website without notice or liability. By using this website you agree to be bound by any such revisions and should therefore periodically visit the page to determine the then-current terms of use to which you are bound.

If you have questions about our privacy policy, e-mail: Customer Service at the Greater Wilmington Convention & Visitors Bureau or write to:

Greater Wilmington Convention & Visitors Bureau
100 West 10^th Street
Suite 20
Wilmington, DE 19801

Social Media Policy

The Greater Wilmington Convention & Visitors Bureau (GWCVB), also recognized as Wilmington & the Brandywine Valley or VisitWilmingtonDE supports and encourages open dialogue, sharing of information, photos, videos, links, and other posts across all our social media channels. However, the GWCVB monitors all comments and reserves the right to remove, hide or edit content and block users at our sole discretion. Comments posted on our social media channels do not represent the opinions of the Greater Wilmington Convention & Visitors Bureau, its members, employees or affiliates and we shall not be held responsible for inappropriate content submitted by other users.

Content that will be removed includes, but is not limited to:

• Spam
• Abusive, defamatory, obscene, profane, sexually suggestive, or otherwise objectionable language
• Fraudulent, false, deceptive, or misleading statements
• Violation of any intellectual property rights or privacy rights of another
   

The Greater Wilmington Convention & Visitors Bureau reserves the right to turn off comments completely on highly sensitive subjects. If you find inappropriate content on our social media channels, please notify an administrator from the GWCVB immediately, so we can review and remove it if deemed inappropriate. If you have comments or questions regarding our policy, please send us a private direct message on any of our platforms.

For more information on the social media policies for each platform, visit:

• Facebook: https://www.facebook.com/policies
• Twitter: https://help.twitter.com/en/rules-and-policies/twitter-rules
• Instagram: https://help.instagram.com/581066165581870
• YouTube: https://www.youtube.com/about/policies/#community-guidelines
• Pintrest: https://policy.pinterest.com/en/community-guidelines